Warranty Policy

Last Updated: October 19, 2026

At Kohree, we stand behind the products we make available to RV owners and outdoor enthusiasts. We know dependable equipment matters, whether you're setting up camp, maintaining your RV, or preparing for your next trip.

That's why eligible Kohree products come with a 6-, 9-, or 12-month limited warranty, based on their purchase price.

If your product experiences a covered manufacturing defect or malfunction during the warranty period, we'll help make it right at no additional cost to you.

1. Warranty Coverage

Important Notes:

  • The warranty period begins on the original purchase date.
  • Coverage is based on the actual purchase price of each item after applicable product discounts, excluding taxes and shipping fees.
  • This warranty applies to eligible Kohree products purchased from kohree.com or authorized retailers.
  • Warranty claims are available to the original purchaser with valid proof of purchase.
  • Any product-specific warranty terms disclosed at the time of purchase will also apply.
  • This revised policy applies to eligible orders placed on or after its effective date. Earlier purchases retain the warranty coverage promised when they were purchased.

Eligible Product Categories

Our standard limited warranty applies to eligible products across our range, including:

  • RV Door Locks & Security
  • RV Electrical & Power Accessories
  • RV Water Systems & Pumps
  • RV Jacks, Stabilizers & Towing Equipment
  • RV Interior & Exterior Lighting
  • RV Appliances & Maintenance Accessories
  • Camping & Outdoor Equipment

Coverage is determined by the purchased item and its applicable warranty terms, rather than the product category alone.

2. What Does the Warranty Cover?

Kohree's limited warranty covers eligible defects in materials or workmanship that cause a product to malfunction during normal, intended use.

Examples include:

  • Mechanical or electrical malfunctions caused by manufacturing defects.
  • Defective components that prevent a product from operating as intended.
  • Premature product failure directly attributable to a manufacturing or material defect.

All warranty claims are subject to review and verification by our customer support team.

No Additional Fees for Covered Product Failures

If your claim is approved, Kohree will provide an appropriate warranty resolution free of charge. Depending on the nature of the issue, we may:

  1. Provide replacement parts to resolve the problem.
  2. Repair the defective product, where practical.
  3. Replace the product with the same or a comparable model.
  4. Issue a refund when repair or replacement is not appropriate.

You will not be charged for approved warranty service, replacement parts, replacement products, or warranty-related shipping and handling.

If a return is necessary for an approved warranty claim, our team will provide instructions and arrange the required return shipping at no cost to you.

⚠️ Please contact us before returning any product.
Do not send products back without contacting our support team first.

3. What Is Not Covered?

The Kohree limited warranty does not cover damage or deterioration caused by:

Exclusion Description
Misuse or Abuse Damage resulting from improper use, excessive force, operation outside specified limits, or failure to follow product instructions.
Normal Wear and Tear Gradual deterioration from regular use, aging, abrasion, or prolonged exposure to the elements.
Accidental Damage Damage caused by drops, impacts, collisions, pressure washing, or other accidental external events.
Improper Installation or Maintenance Damage caused by incorrect installation, wiring, assembly, maintenance, or failure to follow the product manual.
Unauthorized Modifications Damage associated with unauthorized alterations, tampering, or improper repairs.
Battery Leakage or Corrosion Damage caused by battery leakage or corrosion, unless directly attributable to a verified covered manufacturing defect.
Cosmetic Damage Scratches, minor paint wear, fading, discoloration, or other appearance-related changes that do not affect product functionality.
Excluded Discontinued Products Products explicitly sold without manufacturer warranty coverage, where such exclusions were clearly disclosed before purchase and are permitted by law.

Understanding Normal Wear and Tear

Normal wear and tear refers to the gradual, unavoidable changes that occur through regular use. For example, RV door locks, handles, outdoor accessories, and other exposed components may gradually show surface scratches, finish wear, or fading from sunlight and weather exposure. These changes are not generally considered manufacturing defects when the product continues to function as intended.

What About Premature Paint Peeling or Finish Defects?

If substantial paint peeling, coating failure, or abnormal surface deterioration occurs shortly after delivery—for example, within the first week—please contact us with clear photos or videos.

Our team will investigate whether the issue may be related to a manufacturing or finishing defect. Depending on the findings, we may offer an appropriate resolution, including a partial refund. Each case will be reviewed individually.

Discontinued Products

Products sold with an applicable warranty remain eligible for coverage during their original warranty period, even if the product is later discontinued.

If the original model is no longer available, Kohree may provide a comparable replacement, compatible replacement parts, or an appropriate refund.

Products clearly sold as discontinued, final-sale items without a manufacturer warranty are subject to the terms disclosed at the time of purchase, to the extent permitted by applicable law.

4. How to Submit a Warranty Claim

If your Kohree product develops a problem during the warranty period, we're here to help.

Email: service@kohree.com

Please include the following information:

  1. Your original order number or valid proof of purchase.
  2. The product name or model number (SKU), if available.
  3. A brief description of the problem and when it first occurred.
  4. Clear photos or a video showing the issue, including the installation or operating conditions when relevant.

Our support team will review your request, assess the reported issue, and explain the next steps.

⚠️ Important
Please do not send products back without contacting us first.

*Covered Products (including, but not limited to, the SKUs listed below. If your item is not shown, please contact service@kohree.com for verification.)

Warrant Product List (Product SKU) Standard Warranty Period Warranty Service Xcotton Extend Warranty Period
HP483, HY1730, KR2121, HY0432, HY0429, HY0438, HY1007, HY1236, HY1207, HY1229, HY014, HY013, HY012, HY011, HP415, OT988, HP414, HY0411, KR6523, KR6522, HY0405, HY1023, HY1833, HY1011, HY1027, HY1028, HY1202, HP286, HP489, HP488, HY0421, HP487, HY0420, HY1029, HY0406, HY0046, HY0047, HP458, HP459, HP425, HP423, HP424, HY0049, HY0048, HY0430, HY1204, HP230, HP230X2, HP321, HY1012, HY1008, HY0434, HY0439, HY1024, HY0435, KR2123, KR6421, KR6442, KR6441, KR6443, KR6521, KR1131, KR5521, KR6423, KR1253, KR6424, KR6611, HY1021, KR6434, KR3619, KR1132, KR2221, KR2222, KR2223, KR3222, KR3223, KR6612, KR6451, KR6453, KR6452, KR6455, KR6454, KR6622, KR4124, KR4122, KR4123, KR3226, KR6632, KR3662, KR3661, KR5522, KR6631, KR6422, KR6524, KR3331, HY1206, KR3535, KR4211, KR4212, HY1650, KR6512, KR6457, KR2224, KR2225, KR2226, KR6456, KR6458, KR2122, KR2162, KR2152, KR2124, KR2164, KR2154, HY0602, KR1271, KR1272, KR3523, HY1252, HY1250, KR4126, HY1214, KR1152, KR1153, KR1151, KR3651, KR3652, KR3653, KR4171, KR4172, KR4174, KR3421, KR1133, KR2242, KR2243, KR2244, KR2241, KR2245, KR1262, KR2125, KR1263, HY1639, WHY1639, WKR3423, HY1233, HY1209, KR1264, HY1641, WHY1641, KR4122B, KR6431, KR6491A, KR6491B, KR6432, KR6492B, KR212A1, KR212A3, KR212A6, KR215A3, KR215A6, KR6613, KR6447, HY0403, HY0415, HY1726, KR4113, KR4115, KR4114, KR4116, KR4162, KR4161, WKR210A3, WKR210A6, KR2141, KR2142, KR2143, KR2144, KR2145, KR2261, KR212A4, KR6492A, KR4123G, KR4122G, KR4123B, KR2246, HY1620, HY1620X2, KR6448, KR211B1, HY12510 6 Months Replacement parts, limited product replacement, or limited refund Up to 3 Years (for eligible products)
HY1733, HY1264, HY1254, HY1642, HY1643, HP465, HY009, HY010, KR6444, KR2111, KR2211, KR6433, KR6436, KR6435, KR3225, KR3227, KR3631, KR3632, KR3633, KR3634, KR2231, KR2232, KR6437, KR4151, KR6462, KR6461, KR1261, KR6471, KR6511, KR3712, KR3713, KR6483, KR6482, KR6481, KR6486, KR6485, KR6484, HY1266, HY1262, KR4125, KR4127, KR3811T, KR3812T, KR1281, KR2126, HY1265, KR3637, KR3638, KR3639, KR36310, KR3422, KR1284, KR1283, KR6513, KR4181, KR7122, KR2135, KR1289, KR1134, KR1288, KR1286, KR6493F, KR6493D, KR6493E, WHY2611, KR2181, KR2131, WKR2131, HY1734, WHY1734, KR2134, HY1700, KR1222, KR1227, KR1229, KR5316, KR6493A, KR6493C, KR6493B, KR212A9, WKR3212, KR2132, KR4117, KR3411, WKR210A7, KR2146, HY1269, HY12710, HY12610, HY1278, HY1277, HY1268, KR2182, KR2183, KR6492C, KR6492D, KR1287, KR2137, KR1232, KR1231, KR212A7, KR211B4, KR211B2, KR211B3, KR0361, KR0363, KR0362, KR0364, KR1224, KR1226 9 Months Replacement parts, limited product replacement, or limited refund Up to 3 Years (for eligible products)
KR2112, HY1649, HY1651, HY0671, KR3615, KR3614, KR3612, KR3611, KR6411, KR1254, KR5112, KR5111, KR3618, KR3617, KR3616, KR5506, KR1121, KR1122, KR1123, KR5511, KR3124, KR3588, KR1141, KR3621, KR3622, KR3623, KR3624, KR3625, KR3635, KR3636, KR3613, KR1124, KR1126, KR1125, KR6412, KR3431, KR5507, KR6463, KR2113, KR2114, KR4132, KR3311, KR3312, KR6473, KR6474, KR6475, KR6476, KR6472, KR6477, KR6478, KR1127, KR3711, KR5113, KR3126, KR3127, KR5312, KR5313, KR3641, KR3646, KR3643, KR3648, KR3642, KR3644, KR3645, KR3647, KR3649, KR36410, HY1260, KR3626, KR3627, KR3628, KR3629, KR36210, KR4133, KR5512, KR64713, KR3125, KR36311, KR36312, KR36110, KR36111, KR36112, KR36113, KR5501, KR4134, KR3672, KR3673, KR3675, KR7113, KR7111, KR7112, KR1128, KR1129, KR64710, KR6479, KR64714, KR64715, KR4221A, KR4221B, KR4221C, KR4221D, KR4221E, KR4221F, KR4222A, KR4222B, KR4223A, KR4222C, KR4222D, KR4223B, KR4222E, KR7114, KR1282, KR7121, KR3228, WKR1227A, WKR2254, WKR2251, WKR2252, WKR2253, KR3141, KR1214, KR1215, KR3151, KR12810, KR1221, KR1223, KR1228, KR1230, KR2136, KR3128, WKR3128, WKR3129, WKR3133, WKR5315, KR6464, KR6465, KR6466, KR2184, KR2133, KR2185, KR4128, KR3414, WKR3415, WKR3417, KR1212, HY1711, KR1213, KR121A, AX1211, KR5315, KR4131, KR4135, KR1217, WKR1235, KR1218, KR2138, KR5317, KR121C, KR121B, KR121D, KR1234, KR1233, KR1216, WKR1161, KR5513, KR211A2, WKR1294, KR4224A, KR4225A, KR211B6, KR211B7, KR211B8, KR5314, WKR5314, KR1225, KR4221G, WKR3416, WKR3418, KR4221H, KR4224B, KR4224C, KR4224D, KR4224E, KR4225B, KR4225C, KR4225D 12 Months Replacement parts, limited product replacement, or limited refund Up to 3 Years (for eligible products)

5. Additional Protection with Xcotton

In addition to our standard manufacturer warranty, Kohree offers optional third-party protection services powered by Xcotton. These services are designed to provide additional protection for eligible shipping incidents and covered product issues beyond the standard manufacturer warranty.

Shipping Protection

Extra protection for your order during delivery. Xcotton Shipping Protection offers optional coverage for eligible delivery-related incidents, including:

  • Packages lost during transit.
  • Packages damaged during shipping.
  • Package theft or other covered loss incidents.

When available, Shipping Protection can be added during the shopping or checkout process.

This protection is separate from Kohree's manufacturer warranty. Claims, eligibility, documentation requirements, compensation limits, and exclusions are governed by the specific Xcotton Shipping Protection terms provided when the service is purchased.

If you've purchased Shipping Protection, please refer to your Xcotton confirmation email for claim instructions.

Extended Product Protection

Additional coverage beyond your standard Kohree warranty.

For eligible products, Xcotton Product Protection provides an optional way to extend protection beyond Kohree's standard 6-, 9-, or 12-month limited warranty. Depending on the protection plan purchased, coverage may include eligible mechanical or electrical breakdowns after the original manufacturer warranty expires. Certain plans may also provide protection against specified accidental damage or power-related incidents.

Available coverage periods, benefits, fees, exclusions, and claim limits are determined by the selected Xcotton plan. Extended Product Protection does not replace or reduce your Kohree standard limited warranty.

⚠️ Important
Please review the applicable plan terms carefully before purchasing.

Standard Warranty vs. Additional Protection

Protection Kohree Limited Warranty Xcotton Shipping Protection Xcotton Product Protection
Primary Purpose Manufacturing defects and eligible product failures Covered shipping and delivery incidents Additional eligible product protection
Coverage Period 6, 9, or 12 months According to the purchased plan According to the purchased plan
Extra Purchase Required No Yes, if selected Yes, if selected
Service Provider Kohree Xcotton Xcotton
Claims service@kohree.com Xcotton claims service Xcotton claims service

Important: Xcotton protection plans are optional and subject to availability. Coverage applies only when a valid protection plan has been purchased and the reported incident meets that plan's terms and conditions.

6. Warranty Limitations and Consumer Rights

To the extent permitted by applicable law, this limited warranty does not cover indirect, incidental, or consequential losses, including loss of use, lost time, loss of business, or damage to other property arising from a product malfunction.

Some jurisdictions do not permit certain exclusions or limitations of incidental or consequential damages. These limitations may therefore not apply to you.

Nothing in this policy excludes or restricts rights that cannot lawfully be excluded or restricted. This warranty gives you specific legal rights, and you may also have other rights that vary by state or jurisdiction.

For returns unrelated to a warranty claim, please refer to our Returns & Refunds Policy.

7. Need Help?

If you have any questions about your product's warranty coverage or need assistance with a claim, please contact our customer support team.

We're here to help you resolve product issues and get back to enjoying the road.