Returns & Refunds

Returns & Refunds Policy

Last Updated: August 24, 2026

At Kohree, we provide reliable RV accessories, electrical products, water system parts, security locks, maintenance products, and outdoor gear for RV, travel, and outdoor lifestyles.

If there is any issue with your order or product, please contact us first at service@kohree.com or through our Contact Us page. Our support team will review your request and provide the next steps.

This policy applies only to orders placed on kohree.com.

Cancellation

Once your payment has been successfully processed, your order will be immediately submitted to our warehouse for processing. If you wish to modify or cancel your order, please contact us within 6 hours of placing the order. Orders cannot be modified or canceled after 6 hours or once they have been shipped.

Your refund will be issued to your original payment method within the next 24 hours. If you do not see it reflected after 7 business days, please contact our support team at service@kohree.com.

An order cancellation is considered confirmed only after your request has been reviewed and approved by our customer service team.

Additional Clarification on Payment Processing Fee Deductions

• Orders paid via PayPal: If a customer requests an order cancellation, return, or refund for personal reasons, we will deduct from the refund amount any payment processing fees actually charged by PayPal for the transaction and not refunded to us. These fees are typically 4.4% + USD 0.30. The actual amount deducted will be based on the PayPal transaction record for the specific order.
• Orders paid by credit card: If a customer requests an order cancellation, return, or refund for personal reasons, we will deduct from the refund amount any payment processing fees actually charged by the credit card payment processor for the transaction and not refunded to us. These fees are typically 2% + USD 0.30. The actual amount deducted will be based on the payment record for the specific order.
• Refunds caused by issues attributable to us: If a refund is issued due to a product defect, an item not matching its description, an incorrect or incomplete shipment, non-delivery, or any other reason attributable to our company, we will not deduct the payment processing fees described above from the refund amount, unless otherwise required by applicable law or the rules of the relevant payment platform.

Before order shipping, for any additional fees paid as part of an order, including but not limited to shipping, customization, and insurance fees:

• If the order is canceled before shipment, these additional fees will be refunded in full.
• If the order has already been shipped, please refer to the applicable refund terms set out below.

Please contact us as soon as possible with your order number. Since we process orders quickly, we cannot guarantee cancellation once an order has entered fulfillment.

If your order has already shipped, you may request a return after receiving the item, as long as it meets the return conditions below.

If an order is canceled due to reasons attributable to Kohree, including but not limited to inventory shortages, out-of-stock items, or fulfillment issues, a full refund will be issued.

Return Policy (if applicable)

Our return policy allows customers to initiate a return within 30 days after receiving the product. To be eligible for a return, the product must be in its original condition and returned with all original packaging intact. Returned items must also meet the following requirements:

• The product must be uninstalled or removed from any installation.
• The product must not have been connected to an external water supply, integrated into a modified RV system, or otherwise used in a way that may affect its condition or resale value. If such use results in residual water in the tank, contamination of internal plumbing, electrical wear or damage, sanitation concerns, or other conditions that may prevent the product from being resold, we may be unable to accept the return. Depending on the results of our inspection, reasonable cleaning, depreciation, or replacement-part costs may also be deducted from the refund where applicable.
• All original accessories, manuals, parts, and complimentary items, if any, must be included.
• A valid order number or proof of purchase must be provided.

Please Contact Us Before Returning an Item

If you receive a defective or damaged product, or would like to request a return for any other reason, please contact our customer service team before sending the item back and provide your order number.

To help us better understand the condition of the product, assess any reported issues, and provide the most appropriate solution, we may ask you to provide supporting photos or videos:

• For defective or malfunctioning products: Please provide a clear video showing the issue, as well as how the product was installed, connected, or being used when the issue occurred.
• For products or packaging damaged during shipping: Please provide clear photos showing the condition of both the product and the packaging.
• For return requests: Before shipping the product back, please provide clear photos of the product’s original packaging and the outer shipping packaging so that we can document their condition before return.
• After attaching the return shipping label: Before handing the package over to the carrier, please provide an additional photo clearly showing the entire return package with the return shipping label attached.

These photos help us document the condition of the returned product and its packaging before shipment and can help minimize processing delays related to shipping damage, missing packaging, or differences in the reported condition of the returned item.

Please make sure the product is securely packaged before shipment to help prevent damage to the product, accessories, or original packaging during return transit.

How to Send Us Photos or Videos

1. You may upload video files to YouTube, TikTok, or another video-sharing platform and provide our customer service team with a private or public link.
2. You may also send photos or videos directly to our customer service team through Facebook/Meta Messenger for real-time communication and further assistance.

Please note that it is often difficult to determine the exact cause of a product issue based solely on a written description. For after-sales requests involving product defects, damage, or quality concerns, we may need to review the required supporting evidence before we can further evaluate and process your claim.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at service@kohree.com.

Non-Returnable Items

The following items are not eligible for return unless there is a product quality issue:

• Used, installed, modified, or damaged items
• Items that have been connected to power, water, an RV, or a vehicle system
• Opened or used sealants, tapes, adhesives, repair products, or other consumable items
• Customized, personalized, or special-order products
• Clearance, final sale, or items marked as non-returnable
• Bulk or wholesale orders

Kohree reserves the right to refuse a refund or deduct an appropriate amount if the returned item does not meet the return conditions.

Product Damaged or Defective

Please inspect your order upon delivery.

If your item is damaged, defective, incorrect, or missing major parts, please contact us within 7 days of delivery and provide:

• Your order number
• A brief description of the issue
• Photos or videos showing the problem
• Photos of the package and shipping label, if the item was damaged during shipping

If the issue is confirmed to be caused by a product defect, shipping damage, or a Kohree fulfillment error, we will provide a suitable solution, such as a replacement, parts reshipment, return label, or refund.

Incorrect Item Received

If you receive an item that is different from what you ordered, please contact us by email within 30 calendar days from the confirmed delivery date and provide your order number and relevant photos of the item received so that we can review and assist you.

If we do not receive a notification within the above 30-calendar-day period, the order will be considered delivered and accepted. After this period, we may no longer be able to process or provide a resolution for claims regarding incorrect items.

Return Shipping Costs

For returns not related to product quality issues, customers are responsible for the return shipping costs. Kohree does not provide prepaid return labels for such returns.

This includes, but is not limited to: Change of mind, Incorrect purchase, Wrong model or size selected, Item no longer needed.

Original shipping charges are generally non-refundable unless the return is due to a Kohree error, product defect, or shipping damage.

We recommend using a trackable shipping service. Kohree is not responsible for returned packages that are lost or damaged in transit.

Refund (if applicable)

Once an order has been shipped, refunds will be processed in accordance with the following terms:

1. Insurance Fees and Additional Shipping Charges

   If an order includes insurance fees, supplemental shipping charges, or other similar fees, any full or partial refund will be calculated based solely on the actual amount paid for the product(s). Insurance fees and additional shipping charges are non-refundable.

2. Orders Involving Returns

   If a refund request requires the product(s) to be returned:

   Where the customer is responsible for return shipping, the refund will be calculated based on the actual amount paid for the product(s), less the applicable return shipping costs and any other related charges payable by the customer;

   Where the return is caused by a product quality issue or an error on our part, responsibility for the return shipping costs and other related expenses will be determined based on the specific circumstances.

3. Partial Refunds

   Where only part of an order is returned or canceled, the refund will be limited to the actual amount paid for the relevant product(s).

   Insurance fees, additional shipping charges, and any other non-product fees paid as part of the order are excluded from partial refunds.

4. Full Refunds

   For the purposes of this policy, a “full refund” means a refund of the full amount actually paid for the product(s) only. It does not include any service-related or non-product fees associated with the order.

   Insurance fees, additional shipping charges, customization fees, if applicable, and other non-product fees are non-refundable.

Upon receiving and inspecting your returned item, we will send you an email notification confirming its receipt. Subsequently, we will inform you about the approval or rejection of your refund request.

If your refund is approved, it will be processed and credited back to your original method of payment. Your refund will be processed within 24 hours. Please note that the exact arrival time depends on your bank’s processing schedule. If you have not received the funds after 7 days, please contact our team at service@kohree.com.

Your bank, credit card company, or payment provider may require additional time to post the refund.

If the item is used, installed, missing parts, damaged, or does not meet the return conditions, Kohree may refuse the refund or deduct an appropriate amount.

Late or Missing Refunds (if applicable)

If you haven't received your refund, start by checking your bank account. Then, get in touch with your credit card company as there might be a delay in the posting of refunds. If the issue persists, contact your bank. It's common for refunds to go through a processing period before being posted. If you've completed these steps and haven't received your refund, kindly reach out to us through our Contact Us page or service@kohree.com.

Exchanges (if applicable)

We exclusively facilitate exchanges for items that are found to be defective or damaged upon initial unboxing.

If you require an exchange for the same product, kindly reach out to us by sending an email through the contact us page or service@kohree.com, and attach the pictures after you get an email from our support.

We may also provide a suitable solution for incorrect items or items missing major parts, depending on the situation.

There is no restocking fee for returning a product. After returning the item, kindly provide us with the tracking number. The time it takes for the exchanged product to reach you may vary based on your location.

For non-defective items, we generally do not offer direct exchanges. You may return the eligible item and place a new order for the correct product.

Warranty

Kohree products are covered by warranty against manufacturing defects under normal use.

Warranty coverage applies only to the original purchaser and requires a valid order number or proof of purchase from kohree.com.

The warranty does not cover issues caused by misuse, improper installation, unauthorized modification, normal wear and tear, accidental damage, or use not following the product instructions.

For warranty support, please contact us at service@kohree.com with your order number, issue description, and photos or videos.

Wholesale / Bulk Orders

All bulk or wholesale orders, as well as custom-made or customized products, are non-returnable unless there is a product quality issue.

(Note: Ordering more than 10 units of a product is considered a bulk or wholesale order.)

Contact Us

To request a return, refund, exchange, or warranty support, please contact us:

Email: service@kohree.com

Website: Contact Us page

Please include your order number, purchase email, issue description, and related photos or videos so we can process your request faster.