You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:
The total time is the sum of the processing time and the shipping time.
Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you;
The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.
The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. We usually require 0-2 business days to process an order. After receiving your payment, we will do some quality tests on our products, package them, and then ship them to your address.
The time for your item(s) to travel from our warehouse to your destination.
The shipping fees are varies from the shipping address and the weight of the order, they're available on the Payment Page.
Orders from the U.S. will be ship from our US warehouse unless the items are out of the stock, and for those orders, we'll ship them out from our China warehouse.
For other countries, we'll ship from our China warehouse.
All items being sold at Kohree.com are guaranteed to be delivered to buyers within 60 days (90 days for South Africa). And all orders shipped from the US, UK, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Mexico). You can get a full refund if you have not received your item(s) beyond this time.
Full refunds are not available under the following circumstances:
1. Delays caused by the buyer providing incorrect or incomplete delivery information;
2. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
3. Any un-insured order that is lost or stolen;
4. Delays in delivery caused by any other beyond Kohree's control, such as public holidays and Customs issues.
Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.