You have the option to cancel your order as long as the product hasn't been shipped or produced. Upon cancellation, a refund will be issued. Once a product has been shipped out, we are unable to cancel the order.
For customers who paid directly by credit/debit card, you will receive a full refund.
For customers who paid via PayPal, the 4.4% + 30¢ transaction fee charged by PayPal will be deducted from the refund amount as this fee is non-refundable.
Our return policy allows customers to initiate a return within 30 days after receiving the product. To be eligible for a return, the item must be unused and in its original condition, including the original packaging. If you receive a defective item or wish to return a product with an order number, please contact us first.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at service@kohree.com.
Upon receiving and inspecting your returned item, we will send you an email notification confirming its receipt. Subsequently, we will inform you about the approval or rejection of your refund request. If your refund is approved, it will be processed and credited back to your original method of payment within a specific number of days.
If you haven't received your refund, start by checking your bank account. Then, get in touch with your credit card company as there might be a delay in the posting of refunds. If the issue persists, contact your bank. It's common for refunds to go through a processing period before being posted. If you've completed these steps and haven't received your refund, kindly reach out to us through our Contact Us page or service@kohree.com.
We exclusively facilitate exchanges for items that are found to be defective or damaged upon initial unboxing. If you require an exchange for the same product, kindly reach out to us by sending an email through the contact us page or service@kohree.com, and attach the pictures after you get an email from our support.
There is no restocking fee for returning a product. After returning the item, kindly provide us with the tracking number. The time it takes for the exchanged product to reach you may vary based on your location.
At Kohree, we pride ourselves on being a versatile brand that flourishes across multiple channels and platforms. Customer satisfaction is at the heart of everything we do, which is why we're dedicated to providing exceptional support every step of the way.
For our valued Amazon customers experiencing post-purchase concerns, we encourage you to connect with us directly. Our seasoned customer service team stands ready to promptly and effectively address any issues you may have, ensuring a seamless experience.
To expedite assistance, we've implemented an intuitive contact form on our website's 'Contact Us' page. By completing this form, you'll be taking the first step towards resolution. To facilitate prompt and precise assistance, kindly include your Amazon order number. This vital piece of information enables us to verify your purchase swiftly and tailor our support accordingly, guaranteeing a personalized and efficient resolution process.
